Over 20 years of retail customer satisfaction experience. Over 10 years performing diagnostics and repair on Windows based computers. We spent the last three years directly overseeing the PC tech departments of local "Big Box" retailers, overcharging customers for basic work, having to hire uncertified, unqualified "technitians" and having to deal with the circus of retail. We are the best of the best and have left the rest behind. We charge very competitive rates, uphold superior customer service values and are available to solve all of your computer problems and answer your questions. We are not kids trying to make an extra buck, we are not "English-challenged". We are the professionals who do this for a living. A complete list of services and rates can be found on our website or see below
Residential Support
Systems running slow, or not starting?
Let our highly trained and professional technicians take care of all your computer support requirements. We provide fast and efficient troubleshooting, computer maintenance and installations. Our engineers will diagnose the problem and resolve it in a timely and cost effective manner. Similarly, when it comes to taking care of all your computer requirements you can be assured of the best possible advice and the highest level of customer service. Some of our services include:
Desktops and laptops:
Hardware Diagnostic:
* Test power supply to ensure constant voltage (inconsistencies damage systems) * Scan & fix bad sectors on hard drives to increase performance * Scan memory for errors - (most hardware crashes are the result of faulty memory) * Motherboard and processor stress tests (identifies parts going bad)
Virus Removal:
* Scan for any malicious files - see our Virus page * Quarantine and removal of viruses * Detection and eradication of spyware and malware * Preventative maintenance training
Computer Setup:
* Install, start system and perform initial diagnostic testing - Identifies any potential future hardware problems so you can return your system within the "return policy" * Install and register client software and any manufacturers warranty * Clean system of all pre-installed "Bloatware" and optimize for best performance
System Optimization:
* Install upgraded software and/or hardware for increased performance * Update virus definitions and scan for viruses, spyware or malware * Install up-to-date files and security patches * Clean and fix Windows registry issues * Optimizing computer speed and performance
Wireless Solutions:
* Complete wireless network configurations for home and office * Network troubleshooting and repair * Network printer installation, setup and troubleshooting * Implement network security features
Computer Upgrades:
* System analysis to determine what components to upgrade * Recommend upgrades to suit exact business / personal needs * Software recommendations to suit business / personal needs
Software Support:
* Basic Windows training / tutorial * Software application support / training / tutorials * Email setup and communications software support * VOIP/internet/digital phone service whole house wiring
Backup Solutions:
* Install and configure external hard drive or network drive * Install and configure backup software to run at scheduled intervals * Install and configure "World" drives, so you can access your data online, from anywhere * Create restore CD to boot system and files back to original state
Our most popular tutorial course that will give you the basics and confidence to get the most from the Internet covers the following: Understanding how Windows desktop works File management (creating folders, copying/moving files, etc) Arranging the start menu Creating shortcuts Customizing Windows to suit your needs Installing programs and more Outlook/Outlook Express: Sending and receiving mail Learn all about address books Sorting your mail into folders Making changes to your email settings and more Web browsing: How to effectively search the Internet How to purchase products safely over the Internet Using bookmarks Downloading files
MultiMedia:
An introductory course designed to let you get the most from your creative hardware (Digital Camera, Photo Printer, etc). tutorial covers: Understanding your camera Transferring photos onto your PC Removing red-eye Organizing your photo collection Saving pictures on the Internet for family and friends to see Creating scrap books Creating slide shows that you can see on your PC or TV (you must provide software)
CD/DVD Burning
An introductory course designed to allow you to understand how to save pictures, office documents or movies to a CD or DVD. Tuition covers: Understanding your hardware and software Making music CDs, backing up your data onto CD or DVD Capturing your home movies on CD/DVD and more
MS Office and Open Office
An introductory course designed to familiarize you with Microsoft Office or Open Office and give you the confidence to create professional documents whether they are letters, spreadsheets or presentations. Tuition covers: Word: Understanding menus, text formatting, printing, saving, creating tables and more. Excel: Understanding spreadsheets, basic calculations, spreadsheet formatting, understanding tabs, workbooks and more. Udornchit (Sanford, FL) Visit website
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