The Effective Free Classifieds

Urgently need 10 to 20 customer service representatives. Must to be clear and fluent in both English and Spanish. One year retail customer service experience is required for this position. One year Call-Center experience is preferred but not required. Computer skills are required.<b>Home telephone is required for this position(no VOIP such as Vonage and SmartJack). Broadband Internet connection required(such as DSL or Cable. Satellite not permitted.)</b>

Please review their requirements listed below. If all listed requirements are met, please e-mail me at aadgentry@yahoo.com­ with CCR job position in the subject heading. Please include an attached copy of your resume, a contact phone number where you may be reached, and the best time to call you. My best contact days and times are: Monday through Friday 8:00 AM to 2:30 PM. Saturday and Sunday 8:00 AM to 5:00 PM. These positions are first come first serve so if you would like to simply inquire without submitting a resume, please e-mail me at aadgentry@yahoo.com­ with CCR inquiry in the subject heading.

REQUIRED SKILLS
Proactive problem solving skills and the use of empowerment to resolve customer
issues
Ability to ask for payment and negotiate payment schedule
Ability to empathize and establish positive rapport with customer
Excellent listening skills
Excellent customer service, interpersonal, and communication skills
Excellent verbal and written communication including grammar and voice quality
Ability to learn via live instructor lead phone/conference call
Excellent attention to detail
Ability to multi-task in a fast-paced and changing environment
Good typing, data entry, and spelling skills

COMPUTER SKILLS
Excellent to high computer skills- use internet daily, knowledgeable with
downloading programs and emailing file attachments. Skilled with using chat and
instant message communications. Knowledgeable with keyboard short-cuts, such as
cut-and-paste. Ability to trouble-shoot computer glitches independently before
calling for assistance. Able to work with seven to fifteen browser windows open
on desktop and can toggle between multiple windows.

WORK REQUIREMENTS
Legally able work in the United States
High School Diploma or equivalent
18 years or older

SYSTEM REQUIREMENTS
Windows XP - Service pack 2 installed (required)
. 512MB RAM (at least 30% Free)
. Minimum 1 GB free hard drive disk space available for required training
downloads
. 1 GHz Processor or higher
. Monitor with minimum screen resolution of 1024x768 (1280x1024 Recommended)
. Sound card and speakers to listen to audio files
. Subscription to current Anti-Virus and Anti-Spyware Software service that
gives current updated definitions

Windows Vista Basic
. 512MB RAM (at least 30% Free-1GB Recommended)
. Minimum 15 GB free hard drive disk space available for required training
downloads
. 1.5 GHz Processor or higher
. Monitor with minimum screen resolution of 1024x768 (1280x1024 Recommended)
. Sound card and speakers to listen to audio files
. Subscription to current Anti-Virus and Anti-Spyware Software service that
gives current updated definitions

Windows Vista Premium/Business/Ult­imate
. 1 GB RAM (at least 30% Free-2GB Recommended)
. Minimum 15 GB free hard drive disk space available for required training
downloads
. 1.5 GHz Processor or higher
. Monitor with minimum screen resolution of 1024x768 (1280x1024 Recommended)
. Sound card and speakers to listen to audio files
. Subscription to current Anti-Virus and Anti-Spyware Software service that
gives current updated definitions

E-mail